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Am I able to make a special request? All properties

Are children allowed to stay? All properties

Can I book an early check in or late check out? All properties

Can I buy a gift voucher? All properties

Can I make a booking on behalf of someone else? All properties

Do I have to pay a deposit? All properties

Do you have any discounts or special offers? All properties

Does the price include tax? All properties

How do I apply my promo code? All properties

How do I make a group booking? All properties

I'd like to host an event or meeting. How do I book? All properties

I've found a cheaper rate on a third party site. Will you match it? All properties

My promo code isn't working, who should I contact? All properties

What extras are available at Locke at East Side Gallery? Locke at East Side Gallery

What is VAT and how does it apply to my booking? All properties

What payment methods do you accept? All properties

Looking for something else?

Making a booking

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

My booking

Managing your booking. Cancellations and amendments, add-ons, and your account.

Arrival and departure

How, when and where to go to check in and check out. Travel, parking, timings and more.

Types of stay

Info about specific types of stay. Long stays, group stays, pet stays and more.

Property information

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Keeping you safe

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.